Shipping & Returns

Place Orders and Pay Online

Our shopping service makes it easy to find and purchase your HyVitality products. When you order and pay online, our intelligent system starts working to ensure rapid delivery. We currently accept payment by Visa, MasterCard, and Discover credit cards for your convenience.  Your credit card statement will show a charge from “Wurtsboro Veterinary Clinic”.

Sales Tax

New York state and local sales tax are not collected on veterinary products sold through a veterinarian.

Telephone, Postal Mail, Fax, or Email Orders

At this time, we are happy to accept your online order.  We do not accept credit card numbers delivered by email. You should never send credit card numbers by email, as it is not a secure practice!  If you prefer to place your order by telephone, you can reach us at the Wurtsboro Veterinary Clinic at 845-888-4884.  Please email us at if you have any ordering questions.

COD Orders

COD orders are not accepted.

Preferred Shipping Method

We professionally package and ship all HyVitality products through the services of  the US Postal Service.

Shipping and Handling Charges

Shipping and handling are always free at our store within the US.

International Shipping, Terms and Conditions:

For orders placed from outside of the US, there is an additional charge for shipping which will be calculated on checkout.

You may be charged custom fees, duties or taxes by your country. These are separate from your shipping cost and are billed directly to you. has no control over these fees and cannot predict what they may be. You are solely responsible for these charges. 

It is also your responsibility to make sure that the supplements you order are allowed to be imported from the US. We suggest that you to contact your local customs office before placing an order to review the regulations for your particular country.  For example, Australia does not allow import of products in this category at all but the U.K. does permit import with customs fees.


Return Policy

In the unlikely event that you will ever need to return any of our HyVitality products that you have purchased, please call us at 845-888-4884 or email and we will assist you promptly with your concerns.

Please explain your Secure Shopping Policy.  Am I secure on your website?

You can shop at with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit card payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy . is registered with the Authorize.Net Verified Merchant Seal program.